WordPress Ticket Status

To check your ticket status or update a previously submitted ticket, please complete this form if you did not follow the link provided in the email sent to you.

To open a new WordPress Support Ticket, please go to Ticket Submission.

My Support Ticket Status

How important is support to you?

Do you need regular support?

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Ticket Status FAQ

Here is a list of the most frequently asked questions about our Ticket Status.
For more information, please browse through our FAQs page.

There are five values for status:
Open
Open means that we have received your request but that it has not been reviewed yet.
Pending
Pending means that follow-up questions are waiting to be answered.
On-hold
On-hold means that your request is awaiting a response from a third party.
Solved
Solved means that your request has been resolved.
Closed
Closed means that the ticket has been closed and can't be reopened.

If you need to provide us with additional information and / or reply you can do so by clicking the "add reply" button.

We only accept one attachment per ticket / request. So if you did not provide an attachment when creating your ticket, you can add one by clicking on the "Add reply" button. If you really need to send us several attachments, we will suggest a solution.

Essential

The Essential to secure your WordPress site with regular backups and updates.

Standard

The Essential to secure your WordPress site with optimisation features.

Premium

The Essential to secure your WordPress site with optimisation features and more Support.