WordPress Online Support Center

In order to serve you better and speed up the resolution of your WordPress support requests, we use a ticketing system.Each support request receives a unique ticket number which is used to track its progress and to facilitate interaction with the agent in charge.

How to submit a WP Support Ticket?

1

Detail your Request

Please be prepared to describe your support request as precisely as possible and provide relevant details and links. A screenshot can also be a useful way to illustrate your request, so provide a screenshot whenever possible. Details matters.

2

Create a Support Ticket

Please do not list multiple requests within the same ticket. We suggest that you open a separate support ticket for each request. If you need immediate help, choose "critical" priority, and you'll hear from us shortly during business days.

3

We review your Request

A support agent will review and assess your support request and contact you if additional information is required. We’ll get back to you with a quote. You can choose to accept it either as a fixed quote or as an estimate.

4

Purchase Prepaid Support Credits

Sign in or create your account to buy support credits. For more information on how to create an account, please see our FAQ.

5

We get the job done

Once you have paid for your problem to be solved, or your task to be fulfilled, it will be completed within the timeframe stipulated.

6

Rate your overall satisfaction

Once your request has been achieved, you will be asked to rate your experience working with us.

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WordPress Support

Online Support Center dedicated to WordPress troubleshooting, modifications and customisations.

WordPress Maintenance

Once a WordPress website is built and launched, it needs to be maintained to ensure it stays secure and up to date.

Website Redesign

Today, you don't just need a website... you need a fast website, designed first for mobiles, to provide a better User eXperience.

Below are just a few of many things we can help you with.

If you don’t see your WordPress issue, just ask we can help!

  • 500 Internal Server Error, 502 Bad Gateway Error, 503 Service Unavailable Error, 504 Gateway Timeout Error, …
  • 403 Forbidden Error, 404 Page Not Found Error, 413 Request Entity Too large Error, 429 Too Many Requests Error, …
  • WordPress White Screen of Death (WSOD), Error establishing a database connection, Mixed Content Error in WordPress, Secure Connection Error,…
  • Failed Auto Upgrade, Connection Timed Out Error, Maintenance Mode Following Upgrade, Syntax Error, Locked Out of WordPress Admin, …
  • Email Issues, You make changes and nothing happens, Pretty permalinks 404 and images not loading
  • Troubleshooting plugins, Plugin conflicts, Install a new plugin, …
  • Troubleshooting themes, Theme bugs, Install a new theme, …
  • Add a new form, Add a new product to your ecommerce site,…
  • Move from an outdated or no longer supported WordPress theme to a new one
  • Theme / Page Changes, Updates / Upgrades
  • Move your WordPress site to a new server,…

WordPress Online Help Centre

Help, Assistance and Support Service

Whatever your problem with WordPress, we will be happy to help and provide you with a solution.

Submit a Ticket

WordPress Help and Technical Assistance

For any help, contact our Support Service

How much help do you need?

Request a Support Plan