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Get Support

There are two main ways to get support with problems and questions you may have.
We charge for our support using prepaid credits (from 49,00 € excl. VAT). Each time you submit a support ticket, you will know how many prepaid credits will be required for your request / problem / task.
The more prepaid credits you buy, the more volume discount you get. So if you think that you will need regular support, we recommend that you buy prepaid credits in advance to save money. Moreover, all our maintenance subscribers receive a 10% discount on support.
Notice: Purchased prepaid support credits are non-refundable but do not expire over time.
The main public holidays in France are:
  • - January 1st
  • - Easter Monday
  • - May 1st
  • - May 8th
  • - Ascension Thursday
  • - Whit Monday
  • - July 14th
  • - August 15th
  • - November 1st
  • - November 11th
  • - December 25th
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